CrewLounge Online Support

User Account 4

• How do I become a Verified User
• I have another Question
• Customer support during COVID-19
• Maximum number of Devices

FAQ 2

• SELF and My Name showing double
• How to configure Settings for TO-LDG and PF/PM?

Import your Roster 4

• How to download your roster | CONNECT
• How to download your flights | PILOTLOG
• Sharing events between CONNECT and PILOTLOG
• Do you support my airline company ?

Airline Crew Portal 8

• AIMS | Not showing Pilot Flying (PF)
• American Airlines | Sabre TASC
• Chinese Airlines | Yunzhi Zhao CAAC
• Easyjet | Login to AIMS eCrews
• Emirates | FOIP & FTR

See all 8 articles

Airline EFB 5

• Pegasus | How to import your PGS EFB
• Ryanair | How to import your RYR EFB
• TUIfly Belgium | How to import 2Log EFB
• Jet2.com | EFOS Journey Log
• Auto-forwarding your EFB emails

Getting Started 5

• Getting started with PILOTLOG
• How to migrate from mccPILOTLOG to CrewLounge PILOTLOG
• Switching from Version 5.0 to Version 5.2
• Import Data from Other Logbook (or my Excel sheet)
• How to log Previous Experience

FAQ 14

• Using PILOTLOG & CONNECT
• MacOS | Could not read the contents of Documents
• How to log SOLO time
• How to log SPIC / PICus
• How to log Relief Pilot / Supernumerary ?

See all 14 articles

Install Errors - Run Time Errors - PC Crash 10

• My computer harddisk crashed, how do I recover my records ?
• Mac OS | Application does not launch (Installation)
• Mac OS | Application does not launch (Admin Account)
• Mac OS | Application does not launch (Permission)
• Mac OS | There is no application set to open the document

See all 10 articles

Database Import, Export, Backup, Delete, Query 3

• How to mass-edit / mass-delete records
• How to Start-Over (delete / clear database)
• Redo the import from mccPILOTLOG

Log Flight Time 7

• Official State Regulations - Recording of Flight Hours
• How to log Flight time (PIC, Co-Pilot, Night, Single/Multi Pilot, etc)
• How to log Simulator
• Difference between Simulator time, Simulated Instrument time, Actual Instrument time, IFR, NVG
• How to auto-load Function & Condition Time

See all 7 articles

Logbook Printing 7

• Logbook pages not printing properly
• Printing Simulator Time
• IFR / Actual Instrument time printing double hours
• Page Totals in my logbook show an error up to 0.2 hours
• What hours are printed in this Column ?

See all 7 articles

User Guide 1

• User Guide | PILOTLOG

Getting Started 2

• How do I transfer my license from crewCONNECT to CrewLounge CONNECT
• Getting started with CONNECT

FAQ 5

• Events do not export to Mobile Calendar
• How to share your roster with friends
• I get stuck while browsing through Direct Login
• Displaying the Widget
• My account shows "Non-Verified User"

User Guide 1

• User Guide | CONNECT

Getting Started 3

• CrewLounge CONNECT versus FRIENDS
• How to invite a Friend
• Stop Roster sharing

Install Errors - RunTime Errors - PC Crash 29

• x/x/ My computer harddisk crashed, how do I recover my records ?
• x/x/ File Download Error
• x/x/ My partner and I are both pilots...
• x/x/ Application freezes after starting
• x/x/ How to transfer mccPILOTLOG to another computer

See all 29 articles

User Guide 3

• x/x/ Getting started with mccPILOTLOG
• x/x/ User Guide | mccPILOTLOG
• x/x/ Official State Regulations - Recording of Flight Hours

FAQ 13

• x/x/ The flight grid backcolor shows green / brown / grey / yellow ?
• x/x/ How do I export my flights to Excel or Text file ?
• x/x/ How to log outfield landings or landing on a private strip with helicopter or balloon ?
• x/x/ How can I log ROUTE ?
• x/x/ How to log SOLO time

See all 13 articles

Sync PC / Mac / Mobile - mccCLOUD 5

• x/x/ How to Synchronize Mobile Phone / Tablet
• x/x/ How to Synchronize multiple PC - Mac - Laptop
• x/x/ mccCLOUD Download Error
• x/x/ Flights disappear after sync with mccCLOUD
• x/x/ Events do not export to Mobile Calendar | mccPILOTLOG

Database Import, Export, Backup, Delete, Query 6

• x/x/ Log Previous Experience
• x/x/ How to mass edit records using Multiselect
• x/x/ How to Start-Over (delete / clear database)
• x/x/ Backup - ZIP file locked with password
• x/x/ Database Backup Error

See all 6 articles

Log Flight Time 6

• x/x/ How to log Flight time (PIC, Co-Pilot, Night, Single/Multi Pilot, etc)
• x/x/ How to log Simulator
• x/x/ How to auto-load Function & Condition Time
• x/x/ How to log Multi Pilot time on a Single Pilot aircraft
• x/x/ Difference between Simulator time, Simulated Instrument time, Actual Instrument time, IFR, NVG

See all 6 articles

Printing Logbook & Reports 7

• x/x/ Logbook not printing properly
• x/x/ IFR / Actual Instrument time printing double hours
• x/x/ How to print the logbook for a specified period
• x/x/ Page Totals in my logbook show an error up to 0.2 hours
• x/x/ Simulator Instructor time not adding up in the Logbook

See all 7 articles

Airline Interface 14

• x/x/ How to download your Flights | mccPILOTLOG
• x/x/ Failed to initialize Browser
• x/x/ SELF and My Name showing double
• x/x/ Easyjet | Login to AIMS eCrews
• x/x/ AIMS | Not showing Pilot Flying (PF)

See all 14 articles