If your first attempt to transfer your database from mccPILOTLOG to the new CrewLounge PILOTLOG did not work out as expected, or if you decided to continue using mccPILOTLOG a bit longer after trying out CrewLounge PILOTLOG, you need to accomplish the following steps for a new transfer :
1) My CrewLounge
Login to My CrewLounge - My Database (login here) and press the CLEAR DATABASE button in the PILOTLOG - Database Reset frame.
2) Mobile apps
Delete and re-install the mobile app (on all mobile devices).
3) Desktop application
There is no need to delete and re-install the desktop. Instead, go to the Tools page and proceed with the Start-Over function.
Make sure you run the latest version of mccPILOTLOG, there have been recent changes to the export function. Do a new export from mccPILOTLOG from Tools - Helpdesk page.
5) My CrewLounge
Import the JSON file on My CrewLounge - Import JSON
6) Sync Devices
You can now start-up your devices (mobile and desktop) again. The initial sync may take a bit of time, up to 10 minutes.
More information available here.