If your first attempt to transfer your database from mccPILOTLOG to the new CrewLounge PILOTLOG did not work out as expected, or if you decided to continue using mccPILOTLOG a bit longer after trying out CrewLounge PILOTLOG, you need to accomplish the following steps for a new transfer :

1) My CrewLounge

Login to My CrewLounge - My Database (login here) and press the CLEAR DATABASE button in the PILOTLOG - Database Reset frame.

2) Mobile apps

Delete and re-install the mobile app (on all mobile devices).

3) Desktop application

There is no need to delete and re-install the desktop.  Instead, go to the Tools page and proceed with the Start-Over function.


Make sure you run the latest version of mccPILOTLOG, there have been recent changes to the export function.  Do a new export from mccPILOTLOG from Tools - Helpdesk page.

5) My CrewLounge

Import the JSON file on My CrewLounge - Import JSON

6) Sync Devices

You can now start-up your devices (mobile and desktop) again.  The initial sync may take a bit of time, up to 10 minutes.

More information available here.