If your first attempt to transfer your database from mccPILOTLOG to the new CrewLounge PILOTLOG did not work out as expected, or if you decided to continue using mccPILOTLOG a bit longer after trying out CrewLounge PILOTLOG, you need to accomplish the following steps for a new transfer :


1) My CrewLounge


Login to My CrewLounge - My Database (login here) and press the CLEAR DATABASE button in the PILOTLOG - Database Reset frame.




2) Mobile apps


Delete and re-install the mobile app (on all mobile devices).



3) Desktop application


There is no need to delete and re-install the desktop.  Instead, go to the Tools page and proceed with the Start-Over function.



4) mccPILOTLOG


Make sure you run the latest version of mccPILOTLOG, there have been recent changes to the export function.  Do a new export from mccPILOTLOG from Tools - Helpdesk page.



5) My CrewLounge


Import the JSON file on My CrewLounge - Import JSON



6) Sync Devices


You can now start-up your devices (mobile and desktop) again.  The initial sync may take a bit of time, up to 10 minutes.



More information available here.