CrewLounge CONNECT downloads your roster from the crew portal "on demand". That means that you must initiate the roster download process by clicking a button.

On request of many crew members, we are now implementing automatic background login for some airlines. The Automatic Roster Change Monitoring function will automatically login to your crew web portal and check for roster changes. The process runs in the background on regular intervals.


When a roster change is detected, CrewLounge CONNECT will let you know.  At that point, you must still download your roster. CrewLounge CONNECT will never acknowledge any company messages.



How to enable?


You enable Roster Change Monitoring from the Settings - Airline page. This option is only visible to supported airlines. 

Select the time span that the app must connect with your company. As with any other app that runs background processes, such as your Mail app, the process will consume battery and internet data. We therefore let you decide on the interval, ranging from once per hour until once per day.





When Roster Change Monitoring is enabled, you will find the last 20 logs at the bottom of the Download page. With iOS, the process will run perfectly on time. With Android, the device itself decides when it performs the task in the background. The timing may differ slightly from the interval you selected.



Connection Errors


Connection errors can have various causes, such as: 


  • incorrect login/password
  • no internet connection
  • phone in sleep mode
  • phone in battery saving mode


but also:

  • the background process halts, because another company message must first be confirmed
  • the process takes more than the maximum allowed time of 20 seconds due to slow crew web portal





You need to set the correct permissions on your phone to allow the CrewLounge CONNECT app to start a background process when the phone is in sleep mode and/or when the phone is in battery saving mode. The settings depend on the Operating System. Below are some links that can help you:



iOS

https://support.apple.com/en-us/HT202070


Android

https://support.google.com/pixelphone/thread/6068458/


Huawei

https://consumer.huawei.com/my/support/content/en-gb00778689/


Xiaomi, OnePlus, Huawei, Samsung, Meizu, Nokia, Sony
(see below)



Furthermore, you must also enable App Notifications for the CrewLounge CONNECT app:


iOS

https://support.apple.com/en-us/HT204321

https://support.apple.com/en-us/HT201925


Apple Watch

https://support.apple.com/en-us/HT204791


Android

https://support.google.com/android/answer/9079661



We provide the following information "to our best knowledge". Follow the specific instructions in the User Manual that comes with your mobile phone.



Huawei


Phone settings > Advanced Settings > Battery manager > Power plan
Set to Performance

Phone Settings > Advanced Settings > Battery Manager > Protected apps
Set CrewLounge CONNECT as Protected


Phone Settings > Apps > CONNECT > Battery
Select Power-intensive 
Select Keep running after screen off


Phone settings > Apps > Advanced > Ignore Optimization > Allowed > All Apps
Find CONNECT on the list and set to "Allow"


Phone settings > Apps > Settings > Special access > Ignore Battery Optimization

Find CONNECT on the list and set to "Allow" 



Samsung


Settings > Device Maintenance > Battery
In the list of most frequently used apps, select CONNECT. Scroll down to bottom and click Unmonitored apps. 

Tap the menu icon (3 dots) and add CONNECT to the white list.


Phone settings > Applications > Menu icon (3 dots) > Special Access > Optimize Battery 

Deselect CONNECT in the list


OnePlus


System Settings > Apps > System (icon) > Special Access > Battery Optimization

Turn-off battery optimization for CONNECT


System Settings > Apps > Auto Launch

Disable for CONNECT


System Settings > Apps > Developer Options

Disable Doze mode in Developer options


Settings > Battery > Battery optimization > (icon three dots) > Enhanced or Advanced Optimization

Turn-off battery optimization for CONNECT



Xiaomi / Meizu


Settings > Advanced Settings > Battery Manager
Set Power Plan to "Performance"


Device Settings > Advanced Settings > Battery Manager > Protected apps
Set CONNECT to "Protected"


Phone Settings > Apps > CONNECT > Battery
Select Power-intensive 
Select Keep running after screen off
Switch Power Saving Modes to Off


Saving Power in Background > Choose Apps and select CONNECT > Background Settings
Select No Restrictions


Security > Battery > App Battery Saver > CONNECT
Select No restriction


Security > Permissions > Autostart

Enable Autostart for CONNECT