Windows PC | Startup.exe detected as virus

Modified on Wed, 18 Nov 2020 at 06:03 AM

Contrary to other applications that run separate background processes to check for application updates, CrewLounge PILOTLOG comes with an internal update mechanism.  Each time you launch PILOTLOG, the desktop application will check for new software updates.  

When an update is available, the application will download the new files.  The new update is automatically installed on the next start of the application.  The application will then overwrite itself with the latest files.  This built-in download-and-replace functionality may trigger the heuristic analysis of your virus scanner, and prompt you with a false warning.  

Our software is digitally signed with a certificate by Comodo, the application does not contain any virus.

Several pilots reported being unable to launch CrewLounge PILOTLOG.  To by-pass this false warning, continue as follows :

  1. Move the logbook folder away from the application directory
  2. Add the new directory to the antivirus exclusion list

1. Move the logbook folder

By default, the software is installed in the following folder :  C:\Users\%username%\AppData\Roaming

Move the application to any other folder on your C:\ or D:\ drive, e.g.  C:\My Logbook

This solution article explains how to move the folder to another location :

2. Add to antivirus exclusion list

Add the new application folder to the exclusion list of your antivirus application.

Steps are different for each antivirus.  Here is a list with some common vendors :

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