PILOTLOG with the update mechanism, has the functionality that Heuristic analysis of virus scanners is going to trigger.
Some customers are reporting that they are now unable to launch PILOTLOG on their Windows machines. Investigation shows that this happening with systems who had Kaspersky, Norton, Windows Defender (default by Windows), Bitdefender, Avast (and maybe more) software installed.
To fix the issue, two things has to be done:
- Transfer application directory from drive C %appdata% to drive D:\PILOTLOG or C:\PILOTLOG or any available disk except appData
- Add PILOTLOG new directory to antivirus exclusion list.
Follow the steps below to proceed with the solution:
Transfer PILOTLOG from C to D drive:
- Copy this on your File Explorer: C:\Users\%username%\AppData\Roaming
- Look for PILOTLOG and cut the entire folder
You can do this by pressing CTRL + X on your keyboard
- Navigate to your D: drive or other location
- Paste the logbook application folder
You can do this by pressing CTRL + V on your keyboard
- Double check PILOTLOG folder content, if STARTUP.exe is missing kindly uninstall the app. Before reinstalling PILOTLOG, consider adding the app directory to your antivirus exclusion list default directory can be found at C:\Users\%username%\AppData\Roaming
Enable PILOTLOG on Antivirus Exclusion List
Steps may matter depending on Antivirus vendor:
- Add an exclusion to Windows Defender
- Add an exclusion to Norton
- Add an exclusion to Kaspersky
- Add an exclusion to Avast
- Add an exclusion to Bitdefender