THIS SOLUTION IS ABOUT mccPILOTLOG - DO NOT USE FOR CrewLounge PILOTLOG 


Some users reported a problem with the installation of the Android app. 




Here are five different solutions to resolve this issue :


Method 1 - Uninstalling Update for HTC One M8/M9 Lock Screen app



    1. Go to Settings > Apps > All and find “HTC Lock Screen

    2. Tap on "Force Stop” 

    3. Tap on “Clear Data

    4. Select “Uninstall Updates



Method 2 - Clear Cache and Data for Google Play


    1. Go to Settings > Apps > All and select "Google Play Store

    2. Tap on "Clear Cache" and "Clear Data" for Google Play Store

    3. Go to Settings > Apps > All and select "Google Play Store

    4. Tap on "Clear Cache" and "Clear Data" for Google Play Store


Method 3 - Unmount the SD card


    1. Go to Settings > Storage down and select “Unmount SD Card

    2. Download / update our app from Google Play 

    3. Go back to Settings > Storage down and select “Re-mount SD Card



Method 4 - Moving apps to internal memory


    1. Go to Settings > Apps > All and select our app

    2. Select “Move to internal Storage

    3. Download / update our app from Google Play

    4. You can then move the app back to the SD Card or leave it on the internal storage



Method 5 - Uninstalling updates for Google Play Store


Note: This method has worked for most of the people. However, you might have to repeat this method later, as Google Play Store updates automatically


    1. Go to Settings > Apps > All and select “Google Play Store

    2. Tap on "Uninstall Updates"

    3. Go to Settings > Apps > All and select "Google Service Framework"

    4. Tap on "Clear Data"