The worldwide Corona pandemic has a substantial impact on our private and professional life.  Many crew members temporarily or permanently loose their job due to the economical impact of COVID-19 on aviation. 


Several employees in our own team are professional pilots, and are grounded themselves...


We are in this together !  


To support the aviation community, we are setting-up a 3-months customer support program.  With #crewlounge19 we support loyal and new customers with a free extension of the software user license ! 


Read our Blog (here)



What is  #CREWLOUNGE19  ?

#crewlounge19 is our customer support program to help crew members during the COVID-19 crisis. The program is open to all pilots and cabin attendants worldwide!  The program provides a free user license (to new customers), or a free user license extension (to existing customers).  

#crewlounge19 runs from April 1st (00:01 UTC) until June 30th (23:59 UTC).


Existing Customers running out of user license

If your license for any of the CrewLounge AERO apps terminates in April, May or June 2020, your license is extended automatically to July 1st, 2020 totally free of charge!


How to take advantage of this offer :

  1. This process runs fully automatic (from April 1st until June 30th)
  2. No action is needed on your end, you will be notified personally via email


New Customers

If you are a pilot or cabin attendant in need of a solid pilot logbook, roster app, document management system, etc, you can join us and take immediate advantage of our support program.  

Any new customer joining us between April 1st and June 30th can obtain a free license for any or all modules of CrewLounge AERO. The free license runs until July 1st, 2020. No credit card required, no further obligations after that date!



How to take advantage of this offer :

  1. Create your free account with CrewLounge AERO (register here)
  2. Login to My CrewLounge  (here
  3. Click the red #CREWLOUNGE19 button in My Account  (from April 1st until June 30th)


All Customers 

Our support program targets all crew members that are in immediate need. However, we understand that all customers may like to take advantage of this offer. 


Loyal customers with a license expiring later than June 30th, can also benefit from the support program. We add 3 extra months to all online (*) orders placed between April 1st and June 30th, 2020.  If your user license expires later this year, or even next year, now is your chance to take advantage of this temporary support program.

How to take advantage of this offer :

  1. You must be an existing customer
  2. Order online (here) (*) between April 1st and June 30th, 2020
  3. The bonus is added automatically


(*) This offer is only valid for orders you make online through the CrewLounge AERO website (here) !  The offer is not available for purchases you make through the In-App stores (Apple iTunes, Google Play, Amazon, Huawei App Gallery, Blackberry World)



Notes:  


Share this article with your friends !


The #crewlounge19 support program runs from April 1st until June 30th, 2020.  We have the right to terminate this program any time sooner.



FAQ


Frequently Asked Questions regarding the #CREWLOUNGE19 support program :



Can I take advantage of #crewlounge19 on CONNECT and again on PILOTLOG ?


  • Yes, you can enjoy the offer on all and every module in CrewLounge AERO.



Can I double the advantages on a single module ?


  • The goal of this program is to support crew members that are in need.  You should not abuse our generosity for your personal benefits.  
  • Every customer can take-up the benefits 1 time only per software module.  e.g. a new customer receives a free license until July 1st.  This customer will not get another 3 extra months by placing an online order afterwards.  
  • We monitor all abuses, e.g. users that create multiple accounts.  We hold the right to revoke any extensions that were granted to your account, without a refund of your payments !



Does this program also apply to mccPILOTLOG ?


  • mccPILOTLOG was running from 2009 until 2019, so obviously this support program does not apply.
  • You can however take advantage of this program through the grandfathering upgrade, as explained below.



Can I combine this offer with the mccPILOTLOG grandfathering program ?


  • The mccPILOTLOG grandfathering program consists of a lifetime license for CrewLounge PILOTLOG and 1 year free license for CrewLounge CONNECT.
  • Adding 3 months to your lifetime license for CrewLounge PILOTLOG does not make much sense.
  • We are however adding 3 extra months to your license for CrewLounge CONNECT, free of charge.



I purchased a license via iTunes / Google Play.  Can I still get the extra bonus ?


  • Unfortunately not !  We have no control over the sales that are handled through iTunes or Google Play.
  • The #crewlounge19 program is only valid for orders that are placed through our own website crewlounge.aero !



I purchased a license on March 31st, or July 1st.  Can I still get the extra bonus ?


  • Unfortunately not !  The #crewlounge19 program runs fully automatic, from April 1st (00:01 UTC) until June 30th (23:59 UTC). 
  • We cannot make exceptions for orders placed outside this period, because that is a never-ending story.  The #crewlounge19 program was announced 4 days ahead, on March 28th, 2020.
  • However, like for any customer, you can place (another) order in the said period, and you will then also obtain the 3 months extension.